Your Voice Matters: Our Feedback & Complaints Process

At We Care You Heal, we are passionately committed to delivering exceptional, person-centred services that not only meet but exceed your expectations. We believe that your feedback is a gift—it is essential to our continuous improvement and our promise to provide the highest standard of care.

We actively encourage you to share your experience with us. Whether you want to tell us what we’re doing well, suggest an improvement, or make a formal complaint, we are ready to listen.

Our Commitment to You:

• To provide a safe, respectful, and easy process for you to be heard.
• To listen to your feedback without judgment and with an open mind.
• To investigate all concerns fairly, thoroughly, and in a timely manner.
• To treat every piece of feedback with the strictest confidentiality.
• To use your insights to resolve issues immediately and improve our services for everyone.

How to Share Your Feedback or Make a Complaint

You can reach out to us in any way you feel most comfortable. We will acknowledge your feedback promptly and always keep you informed of the process and timeframe for a resolution.

In Person or by Phone:

• Speak directly with your support worker or their Team Leader.
• Call our dedicated Feedback Line: 0469383050

In Writing:

• Email Us: wecareyouheal1@gmail.com
• Online Form: Complete our confidential Feedback & Complaints form on our website.